I got to the first round and it was an immediate red flag: online tests. If you talk to ANYONE who works in HR or Recruiting, they absolutely detest random online testing. The job I applied for wanted 3 years of experience. I have six. I could go on about my qualifications, but nobody wants to hear that. I took all their online tests and got an auto rejection a few days later. It was three 30 minute tests which were basically a waste of my time. The analytics test reminded me of the SAT, the questions asked are not relevant to practical Customer Success experience at all. Very disappointing. I logged on to make this review and saw the company has a pretty awful rating, so I guess I dodged a bullet. Still annoyed they WASTED MY TIME.

Pleasant conversation with common customer succcess metric questions and situation based questions. Understand their strategy and software. They will expect you to understand and support their bitcoin holdings strategy. Lots of people who have been working there a long time.

After the initial phone screening, I had multiple interviews to meet different members of the company and the team. It was a very efficient application process, the recruiters and the HR department were very helpful and quick to react to my questions. I was asked questions about my previous job experience and to provide examples of situations, where I solved a problem/contributed to the success of a customer etc.