Customer Success applicants have rated the interview process at Mimecast with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 57.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success roles take an average of 30 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Mimecast overall takes an average of 24 days.
Common stages of the interview process at Mimecast as a Customer Success according to 2 Glassdoor interviews include:
Phone interview: 14%
One on one interview: 14%
Group panel interview: 14%
Skills test: 14%
Background check: 14%
Presentation: 14%
Personality test: 14%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at Mimecast (Johannesburg) in Mar 2022
Interview
First interview is with the recruiter just to see if you have an understanding of the role. Thereafter there will be a second round interview where you’ll be tested on role specific questions, a role play to test your communication, customer service skills and critical thinking.
Interview questions [1]
Question 1
Tell me about a time you faced difficulty with a client and how did you handle it?
Recruiter gave me very generic minimal information, she was clearly not interested in speaking and I am still waiting for feedback. Poor experience and interaction with HR leaving me with a bad impression.
The interview itself with Manager went well, easy conversation and far more insightful.
Very good interview. Comprehensive enough to cover all the bases. All of my questions were answered in full and I was given more information about the role, which gave me a better understanding of what I can expect