Customer Success applicants have rated the interview process at Mimecast with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 57.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success roles take an average of 30 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Mimecast overall takes an average of 24 days.
Common stages of the interview process at Mimecast as a Customer Success according to 2 Glassdoor interviews include:
Phone interview: 14%
One on one interview: 14%
Group panel interview: 14%
Skills test: 14%
Background check: 14%
Presentation: 14%
Personality test: 14%
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Very good interview. Comprehensive enough to cover all the bases. All of my questions were answered in full and I was given more information about the role, which gave me a better understanding of what I can expect
Recruiter gave me very generic minimal information, she was clearly not interested in speaking and I am still waiting for feedback. Poor experience and interaction with HR leaving me with a bad impression.
The interview itself with Manager went well, easy conversation and far more insightful.
I applied online. The process took 4 weeks. I interviewed at Mimecast (Johannesburg) in Mar 2022
Interview
First interview is with the recruiter just to see if you have an understanding of the role. Thereafter there will be a second round interview where you’ll be tested on role specific questions, a role play to test your communication, customer service skills and critical thinking.
Interview questions [1]
Question 1
Tell me about a time you faced difficulty with a client and how did you handle it?