I applied online. The process took 1 day. I interviewed at Mindful Therapy Group in Jul 2025
Interview
Phone Interview - Recruiter called 10 mins later than expected. Was adamant that the number 1 thing they are looking for is someone who can handle challenging clients and can set boundaries and expectations. Recruiter stated their number one value is respect. The recruiter did not know how many people were on the team they were hiring for, the actual salary, or how they measure success of the role lol.
There was mention about getting an answer back on next steps within 5 days, the recruiter completely ghosted. The whole process lacked professionalism, clear expectations, and respect.
Interview questions [1]
Question 1
Tell me about a time you've dealt with a challenging client.
Thank you for taking the time to share your experience. We apologize for the delay in your scheduled interview and for any confusion or lack of clarity during the conversation. We strive to uphold our core value of respect in every interaction, and regret that your experience did not reflect that. We are actively working to ensure our hiring team is equipped with the information they need and that follow-up communications are consistent.
Very friendly people and I found the process engaging. They seemed to have a more personal touch than other places I have interviewed recently. Benefits were a plus as well.
Customer Service Representative applicants have rated the interview process at Mindful Therapy Group with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 65.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 1 day to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Mindful Therapy Group overall takes an average of 10 days.
Common stages of the interview process at Mindful Therapy Group as a Customer Service Representative according to 2 Glassdoor interviews include:
Phone interview: 100%
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