I applied online. The process took 4 weeks. I interviewed at Mural (Milan) in Jan 2022
Interview
Clear, professional and great process. It includes few steps and interviews with different persons: Hr, hiring manager, a practical exercise, a team member and a C-level manager. Each step has been clear, and I received clear feedback. I really enjoyed the process.
Interview questions [1]
Question 1
Tell us about your experience. What do you do in your daily activities? Why do you want to work with us?
I applied through a recruiter. The process took 2 weeks. I interviewed at Mural (Barcelona) in Sep 2022
Interview
I think they were just which were the potential candidate without the intention of hiring, the interview went very well, and I was expecting a positive feedback for the next step, but was not like that.
Interview questions [1]
Question 1
Past Experience, and how to deal with difficult customer
The process took 1 day. I interviewed at Mural in Jul 2021
Interview
I had a call with a recruiter for this position. At the start of the call, I was told the position I applied for had changed, and that there are other shifts internally within the company. After discussing my background, I was told that I don't quite have enough years of experience but that I could be considered in the future for other positions. While the recruiter was very nice and transparent in the call, I would've liked more of a heads up on the experience and position changes going into the conversation.
Interview questions [1]
Question 1
Describe a time when you dealt with ambiguity in your role
Customer Success Manager applicants have rated the interview process at Mural with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 55.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 8 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Mural overall takes an average of 23 days.
Common stages of the interview process at Mural as a Customer Success Manager according to 2 Glassdoor interviews include:
Phone interview: 33%
Group panel interview: 17%
One on one interview: 17%
Presentation: 17%
Background check: 17%
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