Customer Service Representative applicants have rated the interview process at NAVEX with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 45.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 15 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at NAVEX overall takes an average of 16 days.
Common stages of the interview process at NAVEX as a Customer Service Representative according to 3 Glassdoor interviews include:
One on one interview: 21%
Phone interview: 14%
Skills test: 14%
Drug test: 14%
Presentation: 14%
IQ intelligence test: 7%
Background check: 7%
Personality test: 7%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at NAVEX (Norcross, GA) in Mar 2017
Interview
Once you are brought in for an interview. you will first be administered testing to show typing and mental abilities. Once you pass that phase, you will then speak with a manager 1 on 1. This will be done the same day as the computer testing. If you are not given the chance to speak with a managet, you failed the computer testing and will not be continuing the interview process.
Interview questions [1]
Question 1
You will be asked anout the ability to handle distressed calls.
I applied online. The process took 4 weeks. I interviewed at NAVEX (New York, NY) in Sep 2023
Interview
"There were two comprehensive rounds of interviews conducted as part of the selection process. It became apparent that the organization opted to assemble a pool of qualified candidates, subsequently hiring several individuals in a coordinated batch. This strategic approach not only streamlined the recruitment process but also ensured a cohesive onboarding experience for the newly appointed team members
I applied online. The process took 1 week. I interviewed at NAVEX in Dec 2021
Interview
The interview was pretty straightforward, but required some due diligence on my end to be considered; which was a document that I had to answer with questions pertaining to my experience. With my background and experience professionally; I can say I was offered a position fairly quickly. I had my first interview with a recruiter for about 30-45 minutes, then my second interview was with another recruiter for about 45-50 minutes. The first round required me to just discuss my experience and then I was asked about how I would handle a job-related issue. Overall, it went well. Then, in the second round; I was able to learn more about the position and also provide feedback on how I thought I would be able to fit into the role based on my own professional experience in customer service. Soon after about two hours of that call, the first recruiter called me and offered me a position!
Interview questions [1]
Question 1
What do you think would be great attributes to include in the report for the employer?
I applied online. The process took 3 weeks. I interviewed at NAVEX (London, England) in Mar 2018
Interview
Once I applied, the recruitment department contacted me via email asking me to do an assessment, once done they contacted again to arrange a phone call and during it we were speaking about my work experience, the company and the position, and they asked me to do the assessment one more time just to be sure I didn’t cheat (i.e. usage of calculator, etc...) the first time. I also passed the assessment the second time and they asking to have one more phone call with the manager of the account managers. So I arranged the call with this person and after speaking for a while, this person confirmed me to be passed to last step of the interview process and needed to contact one of the person working in the London office double checking their availability and I was supposed to know date and time the following day. As 3 days were passed from the call with the manager, I sent an email asking for updates and didn’t receive any reply. Afterwards the recruitment department asked me to arrange a call as they had an update. Personally I thought it was in regard to my meeting with this person in the London office, but they called me telling that they preferred to continue with other candidates and wouldn’t have gone forward with my candidacy. Of course I expressed my disappointment, no either for not offering me the position or for not confirming the last step, but for promising something and changing suddenly their mind. I would have preferred them to be honest and telling that there were more candidates to interview.