NFP Customer Service Representative (CSR) interview questions
based on 8 ratings - Updated Jul 9, 2026
Averageinterview difficulty
Mostly positiveinterview experience
How others got an interview
50%
Recruiter
Recruiter
50%
Applied online
Applied online
Interview search
8 interviews
Viewing 1 - 5 of 8 Interviews
NFP interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at NFP with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 43% positive. To compare, the company-average is 65.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 7 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at NFP overall takes an average of 25 days.
Common stages of the interview process at NFP as a Customer Service Representative (CSR) according to 7 Glassdoor interviews include:
Skills test: 50%
Drug test: 50%
Here are the most commonly searched roles for interview reports -
Awful went to interview for hiring manager to say they just picked someone. It was big waste of time.This was one of the most unprofessional things I ever seen interviewing.
Interview questions [1]
Question 1
Would like to end the interview or learn about the company.
Thank you for the feedback and we're sorry this happened as this is not the experience we want for our candidates. If you're willing to share more please contact me at jbartone@nfp.com.
-Jennifer Bartone, SVP of Talent Acquisition
I applied online. I interviewed at NFP (Kitchener, ON) in May 2025
Interview
Positive interview experience overall. Both the HR person and the hiring manager were very professional, outgoing, and friendly. Seems like a good company culture and a comfortable office environment. The position itself was good and the projected pay seemed to be in line with most of the industry around the area.
Interview questions [1]
Question 1
Explain your career objectives and the path you've taken so far.
The interviewer called me and then said she would email but never did. Then sent me a rude message on LinkedIn saying they were ending the interview process. It was a bizarre process.
Thank you for the feedback. We're sorry to learn of your interview experience as this isn't what we want for our candidates. Please email us at humanresources [at] nfp [dot] com if there is any additional pertinent information you'd like to share about your experience.