I applied online. The process took 4 weeks. I interviewed at National Grid (Brooklyn, NY) in Jun 2015
Interview
Quick and efficient. Turned out I was interviewed by one of the best supervisors. It was about 15 minutes long. It was kind of strange though because I was asked to solve one math problem. Though there is some billing calculations, I just thought one math question was weird.
I applied through a recruiter. The process took 4 weeks. I interviewed at National Grid (Brooklyn, NY) in Oct 2025
Interview
Interview was done virtually and was very easy. then background check and drug test. Very simple And to the point. Drug test was fast and easy and staff was courteous.
I applied online. The process took 2 weeks. I interviewed at National Grid (New York, NY)
Interview
It was an online assessment and video interview, powered by HireVue. Not something I was anticipating to be quite honest. I prefer to interview with humans for a more natural flow of conversation.
Very concise and interesting. The interviewer was very friendly and took her time with the process. It was precise and had no trick questions or statements. she was very professional.
CSR applicants have rated the interview process at National Grid with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 59% positive. This is according to Glassdoor user ratings.
Candidates applying for CSR roles take an average of 42 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at National Grid overall takes an average of 39 days.
Common stages of the interview process at National Grid as a CSR according to 12 Glassdoor interviews include:
Skills test: 21%
Drug test: 21%
One on one interview: 21%
Background check: 13%
Personality test: 8%
Presentation: 8%
Phone interview: 5%
IQ intelligence test: 3%
Group panel interview: 3%
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