I applied online. The process took 3 weeks. I interviewed at National Grid (Boston, MA) in Oct 2019
Interview
You meet with one of the supervisor who sits with you to get an idea of your personality. The also as a series of questions in an attempt to get a feel of how well you would work with others. It is a calm center environment.
I applied through a recruiter. The process took 4 weeks. I interviewed at National Grid (Brooklyn, NY) in Oct 2025
Interview
Interview was done virtually and was very easy. then background check and drug test. Very simple And to the point. Drug test was fast and easy and staff was courteous.
I applied online. The process took 2 weeks. I interviewed at National Grid (New York, NY)
Interview
It was an online assessment and video interview, powered by HireVue. Not something I was anticipating to be quite honest. I prefer to interview with humans for a more natural flow of conversation.
Very concise and interesting. The interviewer was very friendly and took her time with the process. It was precise and had no trick questions or statements. she was very professional.
Customer Service Representative applicants have rated the interview process at National Grid with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 59% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 42 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at National Grid overall takes an average of 39 days.
Common stages of the interview process at National Grid as a Customer Service Representative according to 12 Glassdoor interviews include:
Drug test: 21%
One on one interview: 21%
Skills test: 21%
Background check: 13%
Personality test: 8%
Presentation: 8%
Phone interview: 5%
Group panel interview: 3%
IQ intelligence test: 3%
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