I applied online. The process took 5 days. I interviewed at Netflix (Hillsboro, OR) in Jun 2009
Interview
A recruiter called me and gave a short interview over the phone. She asked me what I knew about the company, why I was drawn to the customer service call center, and what customer service meant to me. She also went over a few things on my resume to confirm a few details. The conversation lasted less than twenty minutes. At the end she said she would let me know about the status of the job in the next week.
Overall I got a bad vibe from the recruiter even though it was just over the phone. That alone is a turn off.
Interview questions [2]
Question 1
Explain a time when you had to handle a difficult customer. How do you take care of the situation?
Got to very last stage.
Process was:
1 30 min interview with HR
1 30 min interview with Hiring Manager
3 30 min interviews with three stakeholders (people you'd work with if you got the role)
Interview questions [1]
Question 1
Why Netflix?
Why Account Management?
What do you see the challenge for Netflix be?
I applied through a recruiter. I interviewed at Netflix
Interview
HR, Manager, Panel Interview - included people on variety of teams, and in-person interviews. There were a total of 5 or 6 rounds of interviews. The in-person interview was last step before hiring.
I applied through other source. I interviewed at Netflix (London, England) in Dec 2025
Interview
30 minutes chat with hiring HR manager
General questions, about myself, motivation, qualifications and affinity with the role, but unfortunately didn't proceed for the next step. Would have loved to know more about the process
Customer Service Representative applicants have rated the interview process at Netflix with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 42% positive. To compare, the company-average is 48.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 10 days to get hired, when considering 81 user submitted interviews for this role. To compare, the hiring process at Netflix overall takes an average of 23 days.
Common stages of the interview process at Netflix as a Customer Service Representative according to 81 Glassdoor interviews include:
Phone interview: 26%
Group panel interview: 22%
Skills test: 16%
One on one interview: 12%
Background check: 7%
Presentation: 5%
Personality test: 5%
IQ intelligence test: 5%
Drug test: 2%
Other: 1%
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