Interview started with a phone screening which lasted 20 minutes and I was asked to come for an interactive interview the following week.I showed up for the interactive interview and there were around five other candidates.We were given a tour of the office and then led to the conference room to meet two HR folks and two other managers.We were individually asked basic customer service related questions and shown a PowerPoint presentation about Netflix.They kept stressing about the importance of being empathetic and understanding the customers.We all agreed and I thought the interactive part went well.Next we were given certain scenarios and we had to role play which was a bit nerve racking but fine.Then there was a computer test on how to find the best solutions for customers calling with general problems and then a written test.After that we shadowed a Netflix customer service rep and listened in on a call.I thought I had done well enough to be hired.Next we were walked to the door and told we would receive an email with a yes or no answer.I waited 3 days to hear back but got no response (these are the same people who stressed about the importance of customer service...what a joke) so I decided to email the recruiter and then got a reply saying they decided not to hire me since my background was not what they were looking for.My question is did they not know my background from my resume and I have been in a customer service role in almost every job I have done.How hard is it to take a call from a customer.This is not rocket science and does not require any specialized skill.Anyone can do this job. Why did they call me for an interview if my background was not what they were looking for.All my information was in my resume which they had.I really was unhappy with the end result. I feel that I was discriminated against.