I applied online. The process took 2 days. I interviewed at Netflix (Hillsboro, OR) in Jun 2010
Interview
I submitted my application online, the next day a recruiter called me and we set up a time for a phone interview. We had a great conversation and we set up a group interview time. The group interview was pretty fun basically just listened about the company and then listened to some calls and we participated in discussions about how the call went. We took a skills test and received an email about a follow-up
Interview questions [1]
Question 1
Nothing was really that hard, everything was really how you feel about a certain situation. Like what does good customer service mean to you.
Got to very last stage.
Process was:
1 30 min interview with HR
1 30 min interview with Hiring Manager
3 30 min interviews with three stakeholders (people you'd work with if you got the role)
Interview questions [1]
Question 1
Why Netflix?
Why Account Management?
What do you see the challenge for Netflix be?
I applied through a recruiter. I interviewed at Netflix
Interview
HR, Manager, Panel Interview - included people on variety of teams, and in-person interviews. There were a total of 5 or 6 rounds of interviews. The in-person interview was last step before hiring.
I applied through other source. I interviewed at Netflix (London, England) in Dec 2025
Interview
30 minutes chat with hiring HR manager
General questions, about myself, motivation, qualifications and affinity with the role, but unfortunately didn't proceed for the next step. Would have loved to know more about the process
Customer Service Representative applicants have rated the interview process at Netflix with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 42% positive. To compare, the company-average is 48.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 10 days to get hired, when considering 81 user submitted interviews for this role. To compare, the hiring process at Netflix overall takes an average of 23 days.
Common stages of the interview process at Netflix as a Customer Service Representative according to 81 Glassdoor interviews include:
Phone interview: 26%
Group panel interview: 22%
Skills test: 16%
One on one interview: 12%
Background check: 7%
IQ intelligence test: 5%
Personality test: 5%
Presentation: 5%
Drug test: 2%
Other: 1%
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