I applied online. The process took 4 weeks. I interviewed at Netflix in Jan 2015
Interview
I applied via their website. I received an email about 12 days later asking to come in for a tech assessment which was done in a group phase of about 8 ppl. The tech assessment was just to see how well you could navigate on their search engine and as long as you passed the assessment you would get to do a small role play with the recruiter. If you pass the role play you will be asked to schedule a second and final interview. Final interview was also a group interview where we watched a slide show about netflix and then had to answer two role play scenarios. The supervisors were really critical but it really helped us break out of our shells and show our true personality.
Interview questions [1]
Question 1
Questions were fairly easy, it was just the fear of getting over role plays.
Got to very last stage.
Process was:
1 30 min interview with HR
1 30 min interview with Hiring Manager
3 30 min interviews with three stakeholders (people you'd work with if you got the role)
Interview questions [1]
Question 1
Why Netflix?
Why Account Management?
What do you see the challenge for Netflix be?
I applied through a recruiter. I interviewed at Netflix
Interview
HR, Manager, Panel Interview - included people on variety of teams, and in-person interviews. There were a total of 5 or 6 rounds of interviews. The in-person interview was last step before hiring.
I applied through other source. I interviewed at Netflix (London, England) in Dec 2025
Interview
30 minutes chat with hiring HR manager
General questions, about myself, motivation, qualifications and affinity with the role, but unfortunately didn't proceed for the next step. Would have loved to know more about the process
Customer Service Representative applicants have rated the interview process at Netflix with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 42% positive. To compare, the company-average is 48.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 10 days to get hired, when considering 81 user submitted interviews for this role. To compare, the hiring process at Netflix overall takes an average of 23 days.
Common stages of the interview process at Netflix as a Customer Service Representative according to 81 Glassdoor interviews include:
Phone interview: 26%
Group panel interview: 22%
Skills test: 16%
One on one interview: 12%
Background check: 7%
Personality test: 5%
Presentation: 5%
IQ intelligence test: 5%
Drug test: 2%
Other: 1%
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