Technical Support Engineer applicants have rated the interview process at New Relic with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 64.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support Engineer roles take an average of 25 days to get hired, when considering 29 user submitted interviews for this role. To compare, the hiring process at New Relic overall takes an average of 27 days.
Common stages of the interview process at New Relic as a Technical Support Engineer according to 29 Glassdoor interviews include:
Phone interview: 29%
Group panel interview: 18%
One on one interview: 17%
Presentation: 12%
Skills test: 7%
Drug test: 7%
IQ intelligence test: 4%
Background check: 3%
Other: 1%
Personality test: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at New Relic (Portland, OR) in May 2018
Interview
I was emailed, and then called by a recruiter to start the process, she was very nice and had a really upbeat attitude. After that I was called by the hiring manager who asked me about myself and some basic customer service questions. I then did a mock customer support ticket in which I got to make up my own customer story to solve. After that I was invited to an onsite interview at their Portland Office. I was scheduled for 3 rounds of interviews. One with the hiring manager and another manager, one with some technical support engineers, and one with the support supervisor. I only ended up doing the first two because the supervisor had to leave early that day. Everybody was extremely nice, and I was really happy to see so many women working there in manager positions. I also got to go to lunch with the team, and they were all a very lovely bunch of people to talk to. I didn't get the position, but they were still kind enough to give me feedback on my interview performance which I really appreciated. Overall a really good experience interviewing there.
Interview questions [1]
Question 1
Give an example of a time you gave bad customer service.
I applied through an employee referral. I interviewed at New Relic (Bengaluru) in Dec 2024
Interview
I attended 3 rounds of 1 hr long interview.
1st round was technical assessment. basic knowledge on any specified programming language is being tested. the other two rounds were focused on determining humanitarian values and other behavioural assessment
I applied through an employee referral. The process took 1 week. I interviewed at New Relic in Mar 2024
Interview
I applied through an employee referral. The process took 2 weeks.I interviewed at New Relic in March 2024
Interview
First round was technical round covering technical aspects and behavioral question related to TSE role. Second Round was Hiring Manager round covering basic behavioral questions. Third round was Take home assignment in configuring new relic agent in a demo project.Fourth round was again technical round covering basic technical and behavioral questions. Final Round was HR round covering more details about job role and salary negotations.The interview process is very quick and transparent
Interview questions [1]
Question 1
How to Handle a difficult customer?
How to handle a situation where you are not unaware of the solution
Started with screening call. Then interviews with hiring managers. Fair, asked good questions. Good people. I thought they were thorough but not overly aggressive. All well done by their team overall.