Customer Success Manager applicants have rated the interview process at New Relic with 3.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 64.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 33 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at New Relic overall takes an average of 27 days.
Common stages of the interview process at New Relic as a Customer Success Manager according to 10 Glassdoor interviews include:
Phone interview: 19%
One on one interview: 17%
Presentation: 15%
Group panel interview: 15%
Background check: 15%
Drug test: 13%
Other: 4%
IQ intelligence test: 2%
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I applied through an employee referral. The process took 4 weeks. I interviewed at New Relic (Irvine, CA) in Jul 2018
Interview
While a high number of interviews (I believe 8 in total), the process was fairly quick. It started off with the corporate recruiter, who helped guide me through the entire interview process. The recruiter was very helpful and served as my advocate which was great. The balance of the interviews were straight forward as well, a more of a, "get to know you / me get to know them" process.
I did create and present a pptx / docx as part of the interview process. While time consuming, it's spot on for the role, so a very relevant task.
Overall, this was a great interview process, which is indicative of the company / culture.
I applied online. The process took 4 weeks. I interviewed at New Relic in Aug 2021
Interview
The overall process was good could have been better with the communication at the end. I was contacted by a recruiter. I had 4 interviews the 4th was a presentation with very vague instructions. My overall estimation is that the manager wanted a TAM with a very technical acumen like a programmer ( such as do you write scripts or commands). Honestly, they could have been better at the end I went through 4 interviews and got a generic email at the end saying I did not get it.
Interview questions [1]
Question 1
What is the sales process? How would you motivate the team? What is your technical experience? Do you use Jira?
I applied through a recruiter. I interviewed at New Relic in Feb 2021
Interview
I had 3 rounds of interviews, the first two with the recruiter and the hiring manager and then another assignment with other managers.
The whole process was very informative so there were no questions that left unanswered, and every person I had interviewed with was nice, which is a very calming aspect when going through such a process.
Interview questions [1]
Question 1
Understand the selling point for each persona; how would I manage clients; touch-points with clients
I applied through an employee referral. The process took 4 weeks. I interviewed at New Relic (Portland, OR) in Jan 2020
Interview
This was an in-depth series of interviews that included a project and meetings with individual contributors up to the VP level. Everyone that I interacted with took their interview responsibilities seriously which I saw as a good sign.