Technical Support Manager applicants have rated the interview process at New Relic with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 64.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support Manager roles take an average of 18 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at New Relic overall takes an average of 27 days.
Common stages of the interview process at New Relic as a Technical Support Manager according to 4 Glassdoor interviews include:
Phone interview: 24%
Group panel interview: 24%
Drug test: 18%
One on one interview: 12%
Presentation: 12%
Other: 6%
Background check: 6%
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I applied through an employee referral. The process took 2 weeks. I interviewed at New Relic (Portland, OR) in Oct 2018
Interview
Screening call w/recruiter --> Phone interview w/hiring manager --> Written assessment --> In-person interview with hiring manager, peers, senior leadership --> lunch with same --> in-person interview with add'l senior leadership. The process was thorough but not especially intimidating. They did a great job of making me feel comfortable. The hiring team was very organized.
Interview questions [1]
Question 1
Describe a situation where you had to manage an underperforming member of your team.
I applied online. The process took 4 weeks. I interviewed at New Relic in Nov 2021
Interview
First met with the recruiter for a screen - only took about 10 minutes and they noted that my resume showed exactly the experience that the hiring manager was looking for so they moved me forward quickly. I met with the hiring manager shortly after then moved into the panel interview.
The panel interview was with some peer managers on the Support team and consisted of 3 meetings over three days, one with the HR business partner and the other two with two people in each group. They were relatively low stress questions, the interviewers were very personable and conversational. They had a specific set of questions to ask. They also each left time for questions for them at the end. Then I spoke once more with the hiring manager to ask any other questions I had. We spoke about how the panel interview went.
The recruiter kept me "warm" while they finished the week with the remaining candidates. I received an email from the recruiter the next week asking for some time to chat, which we set up and they presented a verbal offer! The recruiter was thorough and excited during that call :)
I applied through a recruiter. The process took 2 weeks. I interviewed at New Relic (Portland, OR) in Mar 2018
Interview
A recruiter contacted me, I was then given 2 phone screens (recruiter, then hiring manager) followed by a written exercise. This was then followed by an onsite interview (with roughly 9 people over 5-ish hours, broken in 45m segments), and finally a quick video call with the department's VP. It was extremely thorough (in the best way).