Portfolio Customer Success Manager applicants have rated the interview process at New Relic with 4.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 64.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Portfolio Customer Success Manager roles take an average of 60 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at New Relic overall takes an average of 27 days.
Common stages of the interview process at New Relic as a Portfolio Customer Success Manager according to 2 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 29%
Presentation: 14%
Other: 14%
Background check: 14%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 months. I interviewed at New Relic (Atlanta, GA) in Feb 2019
Interview
My interview process was incredibly lengthy for this position, and I was happy to do it at the time because I really thought it was leading to a role with the company. I had high hopes that this company would be a good one.
Instead I didn't get the role, and was sent an automated denial email after spending 2 months and over 5-7 hours of Interview time, and 7 days on a case study project for this company.
I started the Interview process with HR the first week in February, and the process went through the first week in April.
It started with a 30-60 minute Interview call with the recruiter, next steps were then to speak to 4 other Customer Success Managers over time. Typically a good amount of time was between each call.
After that was a Case study project was assigned to me for an in depth presentation. This whole process was 2 parts of a very lengthy presentation, and it took a week's time to complete.
All was turned in early and I didn't hear back for another week or so. I followed up through out this entire process with the recruiter multiple times. After that I was moved along to 2 other calls with a Solution Architect and a manager...and what literally felt like basically anyone that they wanted me to have another call with. By the second to last call I was feeling that this process should have been over with by now.
I went through somewhere between 10-12 calls and 1 or 2 of those were video calls and completed a lengthy 2 part case study in two months time, I still followed up throughout because I really hoped it would work out.
It was all a waste of time, although I wish the company well and still do think they do have some things going for them. Their interview process was a total disorganized mess, I've never gone through such a long Interview process where I felt dragged along and kept in the dark.
I wish you well New Relic, and hope you use this feedback to clean up your Interview process.
3
Other Portfolio Customer Success Manager Interview Reviews for New Relic
I applied online. The process took 2 months. I interviewed at New Relic
Interview
Extensive, multiple interviews with different segments within organization, case studies. All worth it and I had better insight to culture and expectations which helped me make my decision. I appreciated that each interview was relevant and informative.
Interview questions [1]
Question 1
How do you respond to a sales request by sales team that cannot be honored
The interview process was a really positive, professional and insightful process. It entailed 4 stages: conversation with an internal recruiter, a 1-2-1 video interview with the department manager, pre-prepared presentation to the team, and a final face-to-face interview with the department manager and my line manager.