Customer Success Manager applicants have rated the interview process at New Relic with 3.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 64.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 33 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at New Relic overall takes an average of 27 days.
Common stages of the interview process at New Relic as a Customer Success Manager according to 10 Glassdoor interviews include:
Phone interview: 19%
One on one interview: 17%
Background check: 15%
Group panel interview: 15%
Presentation: 15%
Drug test: 13%
Other: 4%
IQ intelligence test: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 6 weeks. I interviewed at New Relic in Jun 2019
Interview
2 phone screens followed by a role-playing presentation to a panel consisting of hiring manager + CSM + technical team, then 3 more phone conversations with director/VP level team members to get better understanding of the company/role. Overall the process was very smooth, recruiting was great about following up with me to ensure I knew about current progress and next steps. Everyone on the team was very genuine. The presentation itself did require some research & prep work, but if you put in the time/effort you should be fine.
I applied online. The process took 4 weeks. I interviewed at New Relic in Aug 2021
Interview
The overall process was good could have been better with the communication at the end. I was contacted by a recruiter. I had 4 interviews the 4th was a presentation with very vague instructions. My overall estimation is that the manager wanted a TAM with a very technical acumen like a programmer ( such as do you write scripts or commands). Honestly, they could have been better at the end I went through 4 interviews and got a generic email at the end saying I did not get it.
Interview questions [1]
Question 1
What is the sales process? How would you motivate the team? What is your technical experience? Do you use Jira?
I applied through a recruiter. I interviewed at New Relic in Feb 2021
Interview
I had 3 rounds of interviews, the first two with the recruiter and the hiring manager and then another assignment with other managers.
The whole process was very informative so there were no questions that left unanswered, and every person I had interviewed with was nice, which is a very calming aspect when going through such a process.
Interview questions [1]
Question 1
Understand the selling point for each persona; how would I manage clients; touch-points with clients
I applied through an employee referral. The process took 4 weeks. I interviewed at New Relic (Portland, OR) in Jan 2020
Interview
This was an in-depth series of interviews that included a project and meetings with individual contributors up to the VP level. Everyone that I interacted with took their interview responsibilities seriously which I saw as a good sign.