Technical Support Engineer applicants have rated the interview process at New Relic with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 64.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support Engineer roles take an average of 25 days to get hired, when considering 29 user submitted interviews for this role. To compare, the hiring process at New Relic overall takes an average of 27 days.
Common stages of the interview process at New Relic as a Technical Support Engineer according to 29 Glassdoor interviews include:
Phone interview: 29%
Group panel interview: 18%
One on one interview: 17%
Presentation: 12%
Skills test: 7%
Drug test: 7%
IQ intelligence test: 4%
Background check: 3%
Other: 1%
Personality test: 1%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at New Relic (Portland, OR)
Interview
I actually interviewed for this position twice and got in after the second attempt. The first time I interviewed, there was an hour-long phone screen (30 minutes behavioral/30 minutes technical) followed by a technical exercise and then a 3 hour onsite. The onsite consists of one hour with two managers, an hour lunch with two TSEs, and another hour with 2 other TSEs. The interview process was somewhat expedited on the second time around because I went through it again shortly after my first attempt.
The interview process wasn't extremely difficult by any means. It seems like the earlier aspects are focused more on technical screening while the later aspects are based more on culture fit/personality/etc. The questions asked during the onsite were generally open ended and didn't really have "right or wrong" responses. It was easy to feel comfortable and everyone is incredibly friendly and open.
After I got rejected the first time, the recruiter was open about the fact that they liked me and encouraged my to apply again. It took a little while for another opening to pop up that was a good fit, but things went smoothly once it did. Definitely an "above average" experience in relation to other interviews and interactions that I've had within the tech industry and I'm happy to be at New Relic now.
Interview questions [1]
Question 1
How would you go about troubleshooting a connection error on the client side assuming you can't look at their code?
I applied through an employee referral. I interviewed at New Relic (Bengaluru) in Dec 2024
Interview
I attended 3 rounds of 1 hr long interview.
1st round was technical assessment. basic knowledge on any specified programming language is being tested. the other two rounds were focused on determining humanitarian values and other behavioural assessment
I applied through an employee referral. The process took 1 week. I interviewed at New Relic in Mar 2024
Interview
I applied through an employee referral. The process took 2 weeks.I interviewed at New Relic in March 2024
Interview
First round was technical round covering technical aspects and behavioral question related to TSE role. Second Round was Hiring Manager round covering basic behavioral questions. Third round was Take home assignment in configuring new relic agent in a demo project.Fourth round was again technical round covering basic technical and behavioral questions. Final Round was HR round covering more details about job role and salary negotations.The interview process is very quick and transparent
Interview questions [1]
Question 1
How to Handle a difficult customer?
How to handle a situation where you are not unaware of the solution
Started with screening call. Then interviews with hiring managers. Fair, asked good questions. Good people. I thought they were thorough but not overly aggressive. All well done by their team overall.