Business Support Engineer applicants have rated the interview process at New Relic with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 64.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Business Support Engineer roles take an average of 44 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at New Relic overall takes an average of 27 days.
Common stages of the interview process at New Relic as a Business Support Engineer according to 3 Glassdoor interviews include:
Group panel interview: 21%
Phone interview: 21%
Drug test: 14%
Background check: 7%
Personality test: 7%
One on one interview: 7%
Skills test: 7%
Other: 7%
Presentation: 7%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 months. I interviewed at New Relic (Portland, OR) in Oct 2015
Interview
I responded with my resume and cover letter to an ad on LInkedIn for a Technical Support Engineer opening. I was contacted within a week and was asked to submit a mock help ticket conversation related to the New Relic APM. About a week later I had a one hour phone interview. A few days after that I had a 30 minute phone tech screening. After it was determined that I was technically underqualified for a TSE role I was recommended to apply to the BSE role instead. A few weeks later I had a 3 hour interview with 6 different members of the support team in varying roles which was followed by a lunch bought for me by a current BSE. I was told that I would be contacted the next day with a decision. The next day I was told that it would take another week, at least. On my next point of contact I was told that I would be made an offer and tentatively agreed on a start date. Closer to the start date I was told that the position had been put on hold by the finance team. Almost 2 months later I was made an offer to begin after the new year. I maintained regular, professional contact with the staffing manager throughout.
Interview questions [1]
Question 1
How do you prioritize 2 help tickets in which one is a minor problem with a major, high-dollar client and the other is a major catastrophe for a minor, low-dollar client?
I applied through an employee referral. The process took 3 weeks. I interviewed at New Relic (Portland, OR) in Dec 2019
Interview
30 minute phone call with a recruiter
45 minute phone call with the team manager
Technical assignment, creating and launching an app and installing new relic on it. Afterwards simulating a mock email exchange between a customer experiencing an issue during install and a technical support agent trying to gather more information/troubleshoot.
Lastly:
1 hour interview with two managers
1 hour lunch with members of your prospective team
1 hour interview with other members of your prospective team
I applied online. The process took 3 weeks. I interviewed at New Relic (Portland, OR) in Sep 2019
Interview
I was contacted via email shortly after applying online, and a New Relic recruiter setup a phone screening with the department manager. The initial screening was about thirty minutes long and mostly consisted of personality based questions. A day or so after that I was sent a take home test which asked me to setup a NR Agent on my own application, and make up a fictional support ticket to troubleshoot. Again, a day or so after completing the take home test, I was contacted to come in for an on-site interview. The on-site lasted three hours and included three separate, one-hour, interviews with various members of the team. Most of the questions were about my customer service philosophies, teamwork, and problem solving techniques. About a week after the on-site I was contacted with an offer.