Customer Service Representative (CSR) applicants have rated the interview process at New York Life with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 65% positive. To compare, the company-average is 57.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 22 days to get hired, when considering 42 user submitted interviews for this role. To compare, the hiring process at New York Life overall takes an average of 19 days.
Common stages of the interview process at New York Life as a Customer Service Representative (CSR) according to 42 Glassdoor interviews include:
Phone interview: 22%
One on one interview: 17%
Skills test: 12%
Group panel interview: 11%
Drug test: 11%
Background check: 9%
Personality test: 8%
Presentation: 5%
IQ intelligence test: 2%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at New York Life (Casper, WY) in Jul 2018
Interview
The interview process included multiple interviews with various people including a recruiter, potential direct supervisor and regional head. Interviews were conducted over the phone and in person. None of the interview were over difficult. The job description was straight forward allowing for easy preparation.
Interview questions [1]
Question 1
How would you describe your customer service style?
It was an okay interview but what I don't like is that this company ghosted me. I have not heard anything from them after my interview. It was 2 weeks and nothing and I had to go and check that I didn't get the job.
After reviewing your application, the admissions committee may invite you to an interview. This is often communicated via email, and it may include details about the format, platform (if virtual), and what to prepare.
3 interviews phone or Zoom then 2 in office It’s a bit of a process and takes a bit of time , but it can be worth it if it’s the type of environment you’re looking for
Interview questions [1]
Question 1
Where did you go to high school, most important lesson you learned there