I applied thru website and received an email within two weeks for a short phone interview. Later that day, after brief phone interview, l received , an email with a link for a proficiency test. That being done, within a week, I received a call inviting me to interview at the talent acquisition center. I felt the interview went well and I was very happy and excited when I was sent that very day for second interview to main building. The second interview I felt relaxed and knew I had all the experience and qualifications they were seeking as well as customer service skills required. I left feeling encouraged. I emailed my recruiter upon my exit, thanking them for the chance. Within a short time that very day, I received a link from my recruiter requesting my references. Not a personal note, but the link. That link, requesting 5 references from at least 2 or 3 current or past supervisors from my resume work history and 2 coworkers from same history to be supplied within 24 hours. That being done, I noted that within 2 days , my references had completed the requested 30 questions and submitted all comments. Two of my current and previous coworkers said they had a bit of a dilemma when asked for 3 areas of improvement on my part. I again emailed my recruiter, and did not get a response. That was four weeks ago, and I have not heard anything since. The sinking feeling I was not chosen has left me confused and anguished since I really have no idea if they are still considering me.