The questions were precise and directly implied to how you would handle difficult situations with clients, agents, and other management. They also questioned how you would handle yourself if you didn't agree with a process. It was very professional and open and they allowed for any questions that were not leading into privvy information post-hire. Even if you are not selected for the role, they do let you know how well you did and what their determining factors were. They also allow for an open-door policy if you find follow-up questions.