Is it hard to get hired as a Customer Service Representative at Octopus Energy?

Customer Service Representative applicants have rated the interview process at Octopus Energy with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 90.9% positive. This is according to Glassdoor user ratings.

How long does it take to get hired as a Customer Service Representative at Octopus Energy?

Candidates applying for Customer Service Representative roles take an average of 1 day to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Octopus Energy overall takes an average of 24 days.

Where can I find Octopus Energy interview experiences by job title?

Energy Specialist (671) ; Electrician (83) ; Team Leader (57) ; Software Engineer (43) ; Dual Fuel Smart Meter Engineer (38) ; Customer Service Representative (37) ; Smart Meter Engineer (37) ; Operations Manager (36) ; Smart Tech Specialist (32) ; Brand Ambassador (24) ; Customer Service (23) ; Sales Specialist (23) ; Senior Software Engineer (23) ; Plumber (22) ; Credit Specialist (19)

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Octopus Energy Customer Service Representative interview questions

based on 31 ratings - Updated Mar 17, 2026

Average interview difficulty

Mostly positive interview experience

How others got an interview

84%
Applied online
Applied online
5%
Recruiter
Recruiter
5%
Other
Other
5%
In Person
In Person

Interview search

31 interviews

Customer Service Representative Interview

Oct 14, 2025

Anonymous Interview Candidate

No offer

Positive experience

Average interview

Application

I interviewed at Octopus Energy

Interview

Very efficient, they make you feel at ease and it was very in depth. There is numerous people involved in the process so it helps if you are able to speak comfortably to a new person for each new step.

Interview questions [1]

Question 1

Prior experience and phone manners

Answer question

Customer Service Representative Interview

May 29, 2025

Anonymous Interview Candidate

No offer

Positive experience

Average interview

Application

I interviewed at Octopus Energy (London, England)

Interview

Easy to go through interview process and very supportive throughout the process. Provided videos to help with the interview process as well. Also well described and unique approach in the job description

Interview questions [1]

Question 1

Asked multiple questions, but largely on customer care and examples of helping people

Answer question

Customer Service Representative Interview

Apr 24, 2025

Anonymous Interview Candidate

No offer

Negative experience

Easy interview

Application

I interviewed at Octopus Energy

Interview

Let’s be honest Octopus. You didn’t hire me because I’m not LBGQT. It’s pretty obvious from attending your office, meeting your staff, seeing all the pink and then being patronised when I asked for feedback that this was the reason.

Interview questions [1]

Question 1

Why do you want to work here

Answer question

Viewing 6 - 10 of 31 Interviews

Jobs at Octopus Energy

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Houston, TX

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Octopus Energy

Octopus Energy Customer Service Representative interview questions

Average interview difficulty

Mostly positive interview experience

How others got an interview

Interview search

Customer Service Representative Interview

Customer Service Representative Interview

Customer Service Representative Interview

Jobs at Octopus Energy

Octopus Energy interviews FAQs

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