Is it hard to get hired as a Customer Service Representative at Octopus Energy?

Customer Service Representative applicants have rated the interview process at Octopus Energy with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 90.9% positive. This is according to Glassdoor user ratings.

How long does it take to get hired as a Customer Service Representative at Octopus Energy?

Candidates applying for Customer Service Representative roles take an average of 1 day to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Octopus Energy overall takes an average of 24 days.

Where can I find Octopus Energy interview experiences by job title?

Energy Specialist (671) ; Electrician (83) ; Team Leader (57) ; Software Engineer (43) ; Dual Fuel Smart Meter Engineer (38) ; Customer Service Representative (37) ; Smart Meter Engineer (37) ; Operations Manager (36) ; Smart Tech Specialist (32) ; Brand Ambassador (24) ; Customer Service (23) ; Sales Specialist (23) ; Senior Software Engineer (23) ; Plumber (22) ; Credit Specialist (19)

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Octopus Energy Customer Service Representative interview questions

based on 31 ratings - Updated Mar 17, 2026

Average interview difficulty

Mostly positive interview experience

How others got an interview

84%
Applied online
Applied online
5%
Recruiter
Recruiter
5%
Other
Other
5%
In Person
In Person

Interview search

31 interviews

Customer Service Representative Interview

Mar 5, 2024

Anonymous Interview Candidate

Declined offer

Negative experience

Average interview

Application

I interviewed at Octopus Energy (Brighton, England)

Interview

needlessly long. phone interview, 1:1 interview, group interview ending in another 1:1 interview. this means you have to be available to call for 3+ hours on two separate working days

Interview questions [1]

Question 1

how would you handle a person with a learning disability calling and crying about their bill??

Answer question

Customer Service Representative Interview

Feb 2, 2024

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied online. I interviewed at Octopus Energy (Brighton, England)

Interview

Very smooth. It was a.3 part process and very informal yet very professional and friendly. The discovery day was also excellent and it was nice to see everyone. First class

Interview questions [1]

Question 1

They asked about my customer service skills

Answer question

Customer Service Representative Interview

Jan 27, 2024

Anonymous Interview Candidate

No offer

Positive experience

Easy interview

Application

I applied online. The process took 2 weeks. I interviewed at Octopus Energy (Brighton, England) in Jan 2024

Interview

Group discussion in which they gave a task and we had to rank it in order of priority, followed by a personal interview and then a task where they ask to write a email to a costumer or make mock telephone call.

Interview questions [1]

Question 1

tell me about yourself in detail.

1 Answer

Viewing 16 - 20 of 31 Interviews

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Octopus Energy

Octopus Energy Customer Service Representative interview questions

Average interview difficulty

Mostly positive interview experience

How others got an interview

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Customer Service Representative Interview

Customer Service Representative Interview

Customer Service Representative Interview

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