Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Old Navy

      Part of Gap Inc.

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Old Navy reviews | Old Navy jobs | Old Navy salaries | Old Navy benefits
      Old Navy interviewsOld Navy Customer Service Associate interviewsOld Navy interview
      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Service Associate Interview

      Oct 20, 2012
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at Old Navy

      Interview

      Applied online and received a call for an interview a few days later. It was a group interview, and the hiring manager was very nice and sweet. The interview was laid back and there wasn't much pressure really. After she asked us a few questions, she said that she had to do some background checks and that we should hear back from her by the end of the week. She called me the next morning and offered me the position.

      Interview questions [3]

      Question 1

      When you think of Old Navy, which article of clothing pops into your head?
      Answer question

      Question 2

      Why do you want to work at Old Navy?
      Answer question

      Question 3

      Pick out an outfit and sell it to me.
      Answer question

      Other Customer Service Associate Interview Reviews for Old Navy

      Customer Service Associate Interview

      Aug 17, 2019
      Anonymous employee
      Salinas, CA
      Accepted offer
      Positive experience

      Application

      I applied online. The process took 3 weeks. I interviewed at Old Navy (Salinas, CA) in Aug 2019

      Interview

      I applied online and received a call 3 weeks later about going in for an interview later that day. I was unable to interview that day and asked to go in another day, so they scheduled me in for the next day. When I got there there was another person there also waiting to interview. We were taken to the back and had what felt more like a casual conversation than an interview. Only 2 questions were asked and then she said we would have to wait a few days for our background checks to clear but we should expect a call about orientation when they do. In all, the interview took about 15 minutes. 3 business days later, I got a call and went in the next day to fill out paperwork.

      Interview questions [2]

      Question 1

      Why did you apply to Old Navy?
      Answer question

      Question 2

      Asked about my past work experience.
      Answer question

      Customer Service Associate Interview

      Sep 21, 2022
      Anonymous Interview Candidate
      New York, NY
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Old Navy (New York, NY) in Jan 2019

      Interview

      The experience was very neutral and calm and normal. It was on time and interviewer was nice and clear and concise. I don’t understand why it has to be 30 words to write out my interview experience.

      Interview questions [1]

      Question 1

      Why should we hire you?
      Answer question

      Customer Service Associate Interview

      Nov 13, 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Old Navy

      Interview

      Group interview. Manager gave us 10 minutes or so to walk around the store and assemble an outfit you might try to sell to a customer. Discussed our choices as a group. Got a call back a few days later to begin employment. Seasonal work.

      Interview questions [1]

      Question 1

      Are you available over the holiday season?
      Answer question

      Old Navy interviews FAQs

      • Customer Service Associate applicants have rated the interview process at Old Navy with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 79% positive. To compare, the company-average is 73.5% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Associate roles take an average of 12 days to get hired, when considering 29 user submitted interviews for this role. To compare, the hiring process at Old Navy overall takes an average of 11 days.
      • Common stages of the interview process at Old Navy as a Customer Service Associate according to 29 Glassdoor interviews include:

        One on one interview:  21%

        Background check:  18%

        Group panel interview:  15%

        Personality test:  12%

        Skills test:  12%

        Phone interview:  8%

        Presentation:  6%

        Drug test:  5%

        IQ intelligence test:  3%

      • Here are the most commonly searched roles for interview reports -

        1. Sales Associate(4136) ;
        2. Brand Associate(1212) ;
        3. Retail Sales Associate(594) ;
        4. Cashier(359) ;
        5. Sales Associate/Cashier(332) ;
        6. General Manager(200) ;
        7. Assistant Manager(189) ;
        8. Sellebrity(175) ;
        9. Brand Ambassador(143) ;
        10. Associate(140) ;
        11. Store Manager(102) ;
        12. Customer Service Representative(97) ;
        13. Manager(97) ;
        14. Merchandising Specialist(91) ;
        15. Assistant General Manager(81) .


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Indeed, Inc.

      Jobs at Old Navy

      2K jobs in United States
      Retail Sales Associate
      Las Vegas, NV
      ·
      $14 - $14 /hr
      (Employer provided)
      View job
      Retail Sales Associate
      New York, NY
      ·
      $18 - $18 /hr
      (Employer provided)
      View job
      Beauty Brand Associate
      New York, NY
      ·
      $18 - $18 /hr
      (Employer provided)
      View job
      Seasonal Retail Sales Associate
      Las Vegas, NV
      ·
      $14 - $14 /hr
      (Employer provided)
      View job
      Retail Sales Associate -Times Square
      New York, NY
      ·
      $18 - $18 /hr
      (Employer provided)
      View job
      View all Customer Service Associate Jobs