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      Customer Support Specialist Interview

      Jan 27, 2016
      Anonymous employee
      Arlington, VA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at OnDeck (Arlington, VA) in Jan 2016

      Interview

      First you have a couple phone interviews and then they call you in for an in person interview to offer a position. The person who sets up the interview is very nice and asks you to keep in touch with her and let her know how you think you've done and she can help you.

      Interview questions [1]

      Question 1

      What is it that you know about our company
      Answer question

      OnDeck interviews FAQs

      • Customer Support Specialist applicants have rated the interview process at OnDeck with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 50% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Support Specialist roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at OnDeck overall takes an average of 25 days.
      • Common stages of the interview process at OnDeck as a Customer Support Specialist according to 1 Glassdoor interviews include:

        One on one interview:  50%

        Phone interview:  50%

      • Here are the most commonly searched roles for interview reports -

        1. Account Manager(8) ;
        2. Sales(8) ;
        3. Inside Sales(7) ;
        4. Credit Analyst(6) ;
        5. Inside Sales Representative(6) ;
        6. Director(5) ;
        7. Lending Advisor(5) ;
        8. Software Development Engineer In Test (SDET)(5) ;
        9. Software Engineer
      (5) ;
    • Direct Sales Agent(4) ;
    • Payment Support Specialist(4) ;
    • People Operations(4) ;
    • Customer Service(3) ;
    • Customer Service Representative(3) ;
    • Data Scientist(3) .


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