I applied online. I interviewed at OneSupport (Jacksonville, FL) in Aug 2015
Interview
Was really no interview process, they sent me a questionnaire to fill out that made sure I knew basic IT terms, and what some of the basic hardware used was, and what it did. Beyond that they only wanted to know if I had a machine that met their exact specs, they seemed to be really excited that someone had actually answered their ad.
Interview questions [1]
Question 1
Do you have a pulse? Do you know what a modem is? What are the specs of your computer? What is your connection speed? Required to present a screenshot of computer specs, internet speed, and before you actually start training, they require you to allow someone to remote into your computer to verify you weren't lying to them.
I applied online. I interviewed at OneSupport (San Antonio, TX) in Jan 2025
Interview
Initial phone call interview asking typical HR questions with a video interview following the following day asking more technical questions. The questions where not too difficult and the topics were given beforehand.
Interview questions [1]
Question 1
Describe the difference between DSL, cable, and Fiber.
It was a nice interview, the questions were quite easy, not very technical, I think the focus was on how you would answer, the interviewer made me feel comfortable which is always really nice.
Interview questions [1]
Question 1
What are the differences between DSL, cable and fiber?
Done over the phone and google meet, and was asked to walk interview through basic tech support tasks as if they were a customer. Got an immediate offer afterwards. Pleasant experience overall.
Interview questions [1]
Question 1
Tell me about a time where you had to quickly resolve a situation.
Technical Support applicants have rated the interview process at OneSupport with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 65.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support roles take an average of 15 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at OneSupport overall takes an average of 10 days.
Common stages of the interview process at OneSupport as a Technical Support according to 5 Glassdoor interviews include:
Phone interview: 31%
Skills test: 19%
One on one interview: 19%
Personality test: 13%
Background check: 13%
Presentation: 6%
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