I applied online. The process took 4 days. I interviewed at OneSupport (Austin, TX) in Sep 2012
Interview
I was contacted the next morning after filling out an application. They emailed me a link to a test that has 30 multiple choice questions to answer within 20 mins. I was advised that I needed to get a 70% to pass and they were looking for how fast it is completed not necessary how accurate. It is open search and you can research as long as you do it fast. I passed and was contacted the next morning for a skype interview that day. The interview was basic and lasted about 15 mins. After the interview I was contacted within 2 days to set up for training the following week.
Interview questions [1]
Question 1
Very basic questions. They basically want to make sure you have the right computer set up in a quiet environment so know what computer you have and program versions. Hardest question was tell me about a time when you had to resolve a customer concern.
I applied online. The process took 3 days. I interviewed at OneSupport (Austin, TX) in Feb 2008
Interview
On the online application there is a basic skills test. After passing this, a phone interview will get you a 1:1 spot. At the 1:1 you'll be taking another more advanced skills test and a personality test. The interview itself is very basic. Within a week you will know if you are going to be offered a job.
Interview questions [1]
Question 1
Describe how you would identify a customer with a No BRAS issue.
Tech Support Representative L1 applicants have rated the interview process at OneSupport with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Tech Support Representative L1 roles take an average of 4 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at OneSupport overall takes an average of 10 days.
Common stages of the interview process at OneSupport as a Tech Support Representative L1 according to 2 Glassdoor interviews include:
Skills test: 22%
Phone interview: 22%
Background check: 22%
One on one interview: 22%
Personality test: 11%
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