I applied online. The process took 3 days. I interviewed at OneSupport (Austin, TX) in Jul 2020
Interview
The interview was fairly easy. I did a phone interview and the next morning did a video interview. It was pretty much the same questions over again , but I was warned it would be that way. Both of the people I interacted with were super nice!
Interview questions [1]
Question 1
If something was to make you fail at this job what would it be? It could be out of your control or something that you could control
I applied through a staffing agency. The process took 2 months. I interviewed at OneSupport (Chihuahua, Chihuahua) in Apr 2026
Interview
es un proceso normal bastante facil, primero marcan para ver si tienes las nesecidades tecnicas, y en otra te preguntan cosas tecnicas bastante faciles, despues si te aceptan entras en capacitaciones, es necesario saber ingles
Nice recruiters, easy interview process, but no hire date could be weeks or months who knows. There needs to be a hire date specified how am I supposed to know if I should move onto another position
Must meet computer dimensions. They are looking for people that are willing to bend to different contracts and can be flexible to the different contracts. You may be moved to different contracts if one is closed or help is needed.
Customer Service Representative (CSR) applicants have rated the interview process at OneSupport with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 65.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 15 days to get hired, when considering 27 user submitted interviews for this role. To compare, the hiring process at OneSupport overall takes an average of 10 days.
Common stages of the interview process at OneSupport as a Customer Service Representative (CSR) according to 27 Glassdoor interviews include:
Phone interview: 33%
Drug test: 14%
One on one interview: 14%
Skills test: 12%
Presentation: 12%
Background check: 12%
IQ intelligence test: 2%
Personality test: 2%
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