Is it hard to get hired as a Customer Service Representative at Pepco Holdings?

Customer Service Representative applicants have rated the interview process at Pepco Holdings with 3.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 64.9% positive. This is according to Glassdoor user ratings.

How long does it take to get hired as a Customer Service Representative at Pepco Holdings?

Candidates applying for Customer Service Representative roles take an average of 61 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Pepco Holdings overall takes an average of 32 days.

Where can I find Pepco Holdings interview experiences by job title?

Engineer (8) ; Intern (5) ; Manager (4) ; Analyst (3) ; Business Intern (3) ; Customer Service Representative (3) ; Senior Engineer (3) ; Applications Analyst II (2) ; Associate Engineer (2) ; Business Analyst (2) ; Cajero (2) ; Credit Analyst (2) ; Energy Analyst (2) ; Engineer I (2) ; Engineer II (2)

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Pepco Holdings

Part of Exelon

Pepco Holdings Customer Service Representative interview questions

based on 3 ratings - Updated Jun 30, 2022

Difficult interview difficulty

Mixed interview experience

How others got an interview

33%
Employee Referral
Employee Referral
33%
In Person
In Person
33%
Applied online
Applied online

Interview search

3 interviews

Customer Service Representative Interview

Jun 30, 2022

Anonymous employee

Accepted offer

Negative experience

Average interview

Application

I applied in-person. The process took 4 months. I interviewed at Pepco Holdings (Carneys Point, NJ) in May 2018

Interview

Behavioral Based interview. Premise is that past behavior is the best indicator of future behavior. Response needs to b in the STAR format. (Situation, task, Action, Result). Probing question will be asked if all 4 parts are included.

Interview questions [1]

Question 1

Similar: Tell me about a time when you worked with another department to resolve a customer's concern.

1 Answer

Customer Service Representative Interview

Jul 5, 2017

Anonymous employee

Accepted offer

Positive experience

Difficult interview

Application

I applied through an employee referral. I interviewed at Pepco Holdings (Forestville, MD) in Mar 2015

Interview

The interview process included a panel of three different call center supervisors. It was a 2-3 hour interview. The interview questions will be based off of your previous work experience. Each manager will take turns asking you a question.

Interview questions [1]

Question 1

Tell me about a time when you were not have the best day but had to come to work and provide excellent customer service.

1 Answer

Customer Service Representative Interview

Oct 17, 2012

Anonymous employee

Accepted offer

Neutral experience

Difficult interview

Application

I applied online. The process took 1 day. I interviewed at Pepco Holdings (Forestville, MD) in Aug 2011

Interview

Long and lengthy 2-3 hour interview where you answer 50 open ended questions. Because Pepco is outdated the managers interviewing you write all your responses down by hand.

Interview questions [1]

Question 1

Why should you be hired over others?

Answer question

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Pepco Holdings interviews Pepco Holdings Customer Service Representative interviews

Pepco Holdings

Pepco Holdings Customer Service Representative interview questions

Difficult interview difficulty

Mixed interview experience

How others got an interview

Interview search

Customer Service Representative Interview

Customer Service Representative Interview

Customer Service Representative Interview

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