I applied in-person. The process took 4 months. I interviewed at Pepco Holdings (Carneys Point, NJ) in May 2018
Interview
Behavioral Based interview. Premise is that past behavior is the best indicator of future behavior. Response needs to b in the STAR format. (Situation, task, Action, Result). Probing question will be asked if all 4 parts are included.
Interview questions [1]
Question 1
Similar: Tell me about a time when you worked with another department to resolve a customer's concern.
I applied through an employee referral. I interviewed at Pepco Holdings (Forestville, MD) in Mar 2015
Interview
The interview process included a panel of three different call center supervisors. It was a 2-3 hour interview. The interview questions will be based off of your previous work experience. Each manager will take turns asking you a question.
Interview questions [1]
Question 1
Tell me about a time when you were not have the best day but had to come to work and provide excellent customer service.
I applied online. The process took 1 day. I interviewed at Pepco Holdings (Forestville, MD) in Aug 2011
Interview
Long and lengthy 2-3 hour interview where you answer 50 open ended questions. Because Pepco is outdated the managers interviewing you write all your responses down by hand.
Customer Service Representative applicants have rated the interview process at Pepco Holdings with 3.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 64.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 61 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Pepco Holdings overall takes an average of 32 days.
Common stages of the interview process at Pepco Holdings as a Customer Service Representative according to 3 Glassdoor interviews include:
Skills test: 20%
Phone interview: 13%
Group panel interview: 13%
Background check: 13%
Drug test: 13%
One on one interview: 7%
Presentation: 7%
Personality test: 7%
IQ intelligence test: 7%
Here are the most commonly searched roles for interview reports -