Customer Success Manager applicants have rated the interview process at Phenom with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 38% positive. To compare, the company-average is 41.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 33 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Phenom overall takes an average of 23 days.
Common stages of the interview process at Phenom as a Customer Success Manager according to 8 Glassdoor interviews include:
Phone interview: 33%
One on one interview: 20%
Presentation: 13%
Group panel interview: 7%
IQ intelligence test: 7%
Drug test: 7%
Personality test: 7%
Skills test: 7%
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No call back or follow up after initial interview. The interview was originally set up by 1 HR professional and a completely different person showed up to interview me and didn't even acknowledge the shift.
Interviewed by Directors of the process and also a separate round of interview to test your cultural fit. The questions were relative to the role. Not very had but situation based
I applied online. The process took 1 week. I interviewed at Phenom (Pennsburg, PA) in Sep 2025
Interview
Video call. 30 min. Recruiter was prepared and great to interview with. Explained steps, expectations and left me feeling like I nailed the interview. The hiring manager declined to meet with me and the interview process went no further. Reached out for clarification and feedback but got the usual response.
I applied online. I interviewed at Phenom in Aug 2025
Interview
I was invited to participate in an initial phone screening with Phenom. After researching the company and learning about their work in talent experience and hiring technology, I was genuinely excited about the opportunity and the interview process.
The representative who conducted the screening was pleasant and professional, although the conversation felt very fast-paced. The interviewer spoke quickly, which made the interaction feel somewhat rushed and created the sense that there was a large amount of material to cover in a short time.
What surprised me most was the lack of follow-up communication after the screening. Given that Phenom specializes in candidate experience and automated hiring workflows, I expected at minimum a confirmation, update, or rejection notification following the interview. I have interviewed with other companies that use Phenom’s platform and experienced structured, automated follow-up communication, which made the absence of communication in this case particularly unexpected.
As a company focused on improving the hiring experience for its clients, I had hoped to see that same level of consistency reflected in their own recruiting process.
Interview questions [1]
Question 1
Tell me about a time you had to have a difficult conversation with a customer.