Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Phenom

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Phenom reviews | Phenom jobs | Phenom salaries | Phenom benefits
      Phenom interviewsPhenom Customer Success Manager interviewsPhenom interview
      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Success Manager Interview

      Sep 8, 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Phenom

      Interview

      This was a great interview process and experience. They hosted multiple rounds with hiring managers and the team members. It was a very straight forward process with quick feedback and next steps!

      Interview questions [1]

      Question 1

      Scenario based questions around previous experience
      Answer question

      Other Customer Success Manager Interview Reviews for Phenom

      Customer Success Manager Interview

      Sep 16, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Phenom

      Interview

      Interviewed by Directors of the process and also a separate round of interview to test your cultural fit. The questions were relative to the role. Not very had but situation based

      Interview questions [1]

      Question 1

      About the duties of a CVM
      Answer question

      Customer Success Manager Interview

      Nov 19, 2025
      Anonymous Interview Candidate
      Pennsburg, PA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Phenom (Pennsburg, PA) in Sep 2025

      Interview

      Video call. 30 min. Recruiter was prepared and great to interview with. Explained steps, expectations and left me feeling like I nailed the interview. The hiring manager declined to meet with me and the interview process went no further. Reached out for clarification and feedback but got the usual response.

      Interview questions [1]

      Question 1

      Typical experience questions. Salary expectations.
      Answer question

      Customer Success Manager Interview

      Feb 19, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Phenom in Aug 2025

      Interview

      I was invited to participate in an initial phone screening with Phenom. After researching the company and learning about their work in talent experience and hiring technology, I was genuinely excited about the opportunity and the interview process. The representative who conducted the screening was pleasant and professional, although the conversation felt very fast-paced. The interviewer spoke quickly, which made the interaction feel somewhat rushed and created the sense that there was a large amount of material to cover in a short time. What surprised me most was the lack of follow-up communication after the screening. Given that Phenom specializes in candidate experience and automated hiring workflows, I expected at minimum a confirmation, update, or rejection notification following the interview. I have interviewed with other companies that use Phenom’s platform and experienced structured, automated follow-up communication, which made the absence of communication in this case particularly unexpected. As a company focused on improving the hiring experience for its clients, I had hoped to see that same level of consistency reflected in their own recruiting process.

      Interview questions [1]

      Question 1

      Tell me about a time you had to have a difficult conversation with a customer.
      Answer question

      Phenom interviews FAQs

      • Customer Success Manager applicants have rated the interview process at Phenom with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 38% positive. To compare, the company-average is 40.7% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Manager roles take an average of 33 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Phenom overall takes an average of 23 days.
      • Common stages of the interview process at Phenom as a Customer Success Manager according to 8 Glassdoor interviews include:

        Phone interview:  33%

        One on one interview:  20%

        Presentation:  13%

        Drug test:  7%

        Personality test:  7%

        Group panel interview:  7%

        Skills test:  7%

        IQ intelligence test:  7%

      • Here are the most commonly searched roles for interview reports -

        1. Product Development Engineer(103) ;
        2. PDE -1(68) ;
        3. Software Engineer(66) ;
        4. PDE II(26) ;
        5. Product Manager(23) ;
        6. Sales Development Representative (SDR)(23) ;
        7. Devops Engineer(17) ;
        8. Product Development Engineer I(14) ;
        9. Product Development Engineer II(13) ;
        10. Technical Support Engineer(13) ;
        11. Customer Success Manager(12) ;
        12. Machine Learning Engineer(12) ;
        13. Product Analyst(12) ;
        14. Product Data Analyst(12) ;
        15. Sales(12) .


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Indeed, Inc.

    • Security
    • Work With Us

      • Advertisers
      • Careers
    • Jobs at Phenom

      3 jobs in United States
      Tillväxtansvarig i Skåne till Särnmark Assistans
      Malmö
      View job
      Operativ chef till Mervida Hemtjänst
      Stockholm
      View job
      Enhetschef till LSS boende
      Nyköping
      View job
      View all Customer Success Manager Jobs