Member Services Representative applicants have rated the interview process at Planet Fitness with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 62% positive. To compare, the company-average is 67% positive. This is according to Glassdoor user ratings.
Candidates applying for Member Services Representative roles take an average of 8 days to get hired, when considering 97 user submitted interviews for this role. To compare, the hiring process at Planet Fitness overall takes an average of 9 days.
Common stages of the interview process at Planet Fitness as a Member Services Representative according to 97 Glassdoor interviews include:
One on one interview: 35%
Phone interview: 15%
Background check: 10%
Drug test: 10%
Skills test: 9%
Presentation: 7%
Personality test: 5%
IQ intelligence test: 4%
Group panel interview: 3%
Other: 1%
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The process took 1 day. I interviewed at Planet Fitness (Manchester, NH) in Jul 2010
Interview
Asked a series of questions about previous employment. I was given different scenarios and had to tell the manager how I would respond to each situation.
Interview questions [3]
Question 1
"What would you do in this scenario... You saw another employee stealing money from the cash register. When you confront that person, they tell you that they are sorry and only took $5.00 for some food money. They tell you that they will replace the money and that they won't do it again. He/she begs you not to tell the manager.. What would you do in this situation?
The interview process was very good. Just a couple of questions and I was off. Manager was very kind, polite and friendly during the interview. Did not expect as much from a minimum wage job.
It took almost two weeks to get a call for an interview. I had a phone interview with the general manager. I was asked a few questions before I was schedule for an interview in person.
Interview questions [1]
Question 1
I was asked about my availability and customer service experience.
I received a quick 15-minute phone screening followed by meeting with the area and club managers. This all happened within about 2 weeks. I’d say the process was fairly typical to other similar positions.
Interview questions [1]
Question 1
Why are you interested in Planet Fitness specifically