I applied online. The process took 3 weeks. I interviewed at Planet Fitness (Detroit, MI) in Jan 2019
Interview
My interview was at a table near the entrance of the gym. I thought it was a little odd that it wasn't more private, but whatever. I am over 50 and I could tell that the interviewer, though polite, was not at all interested in hiring an older person. Going in, I knew that Planet Fitness generally only hires people under 30 so I wasn't expecting to be hired. The manager interviewing me was scribbling/doodling in a notebook the entire time, pretending to be taking notes. The interview was short and the emphasis was on cleaning duties and selling memberships.
Interview questions [1]
Question 1
How would you handle a member complaining about a treadmill being dirty?
The interview process was very good. Just a couple of questions and I was off. Manager was very kind, polite and friendly during the interview. Did not expect as much from a minimum wage job.
It took almost two weeks to get a call for an interview. I had a phone interview with the general manager. I was asked a few questions before I was schedule for an interview in person.
Interview questions [1]
Question 1
I was asked about my availability and customer service experience.
I received a quick 15-minute phone screening followed by meeting with the area and club managers. This all happened within about 2 weeks. I’d say the process was fairly typical to other similar positions.
Interview questions [1]
Question 1
Why are you interested in Planet Fitness specifically
Member Service Representative applicants have rated the interview process at Planet Fitness with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 62% positive. To compare, the company-average is 66.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Member Service Representative roles take an average of 8 days to get hired, when considering 97 user submitted interviews for this role. To compare, the hiring process at Planet Fitness overall takes an average of 9 days.
Common stages of the interview process at Planet Fitness as a Member Service Representative according to 97 Glassdoor interviews include:
One on one interview: 35%
Phone interview: 15%
Drug test: 10%
Background check: 10%
Skills test: 9%
Presentation: 7%
Personality test: 5%
IQ intelligence test: 4%
Group panel interview: 3%
Other: 1%
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