Member Service Representative applicants have rated the interview process at Planet Fitness with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 62% positive. To compare, the company-average is 67% positive. This is according to Glassdoor user ratings.
Candidates applying for Member Service Representative roles take an average of 8 days to get hired, when considering 97 user submitted interviews for this role. To compare, the hiring process at Planet Fitness overall takes an average of 9 days.
Common stages of the interview process at Planet Fitness as a Member Service Representative according to 97 Glassdoor interviews include:
One on one interview: 35%
Phone interview: 15%
Background check: 10%
Drug test: 10%
Skills test: 9%
Presentation: 7%
Personality test: 5%
IQ intelligence test: 4%
Group panel interview: 3%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 5 days. I interviewed at Planet Fitness (Portland, OR) in Sep 2014
Interview
Applied online and received a call for an interview. First interview was one on one with pretty general interview questions. Second interview was supposed to be with regional manager, but he was unavailable. Last interview was a surprise group interview with 3 other people, by surprise I mean I wasn't told it would be a group interview until I showed up.
Interview questions [1]
Question 1
What is your greatest weakness?
What does initiative mean to you?
The interview process was very good. Just a couple of questions and I was off. Manager was very kind, polite and friendly during the interview. Did not expect as much from a minimum wage job.
It took almost two weeks to get a call for an interview. I had a phone interview with the general manager. I was asked a few questions before I was schedule for an interview in person.
Interview questions [1]
Question 1
I was asked about my availability and customer service experience.
I received a quick 15-minute phone screening followed by meeting with the area and club managers. This all happened within about 2 weeks. I’d say the process was fairly typical to other similar positions.
Interview questions [1]
Question 1
Why are you interested in Planet Fitness specifically