I applied online. The process took 1 week. I interviewed at Planet Fitness (Columbus, OH) in Aug 2022
Interview
Received a phone call and was asked multiple basic questions. I got set up for an in person interview. It was your typical interview, I would say a good 10 questions were asked. I was asked what made me a good fit for the position, adjectives that describe myself, my dislikes for my previous job, etc.
Interview questions [1]
Question 1
What 3 adjectives would you use to describe yourself.
I applied in-person. I interviewed at Planet Fitness (Meridian, MS) in Jan 2026
Interview
Easy interview with the basic questions, such as “tell me about yourself”, “how do you handle difficult customers”, “have you ever worked in a gym setting before”. Very laid back and to the point
I interviewed at Planet Fitness (Cape Girardeau, MO)
Interview
Basic interview process. First they called me and asked me what is a good time to come in. I Interviewed with General Manager first. Then I interviewed with the Assistant General Manager. They were very welcoming offering me a water and gave me a tour of the facility.
Smooth and easy process. There is not intimidation throughout the interview and the company is seeking out flexible workers to fill in their spots. The company is more so looking for college students
Customer Service (CSR) applicants have rated the interview process at Planet Fitness with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 66.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service (CSR) roles take an average of 7 days to get hired, when considering 38 user submitted interviews for this role. To compare, the hiring process at Planet Fitness overall takes an average of 9 days.
Common stages of the interview process at Planet Fitness as a Customer Service (CSR) according to 38 Glassdoor interviews include:
One on one interview: 37%
Skills test: 13%
Background check: 13%
Drug test: 10%
Phone interview: 6%
Personality test: 6%
Presentation: 6%
IQ intelligence test: 5%
Group panel interview: 2%
Other: 2%
Here are the most commonly searched roles for interview reports -