I applied online. The process took 1 week. I interviewed at Planet Fitness (Temecula, CA) in May 2022
Interview
Had one brief phone interview and then came into the gym in person and interviewed with the assistant manager. They had a packet full of questions/scenarios - it was lengthy but they did not ask everything. Was offered the job later that day
Interview questions [1]
Question 1
if you're willing to clean the restrooms, equipment,etc
The interview process was very good. Just a couple of questions and I was off. Manager was very kind, polite and friendly during the interview. Did not expect as much from a minimum wage job.
It took almost two weeks to get a call for an interview. I had a phone interview with the general manager. I was asked a few questions before I was schedule for an interview in person.
Interview questions [1]
Question 1
I was asked about my availability and customer service experience.
I received a quick 15-minute phone screening followed by meeting with the area and club managers. This all happened within about 2 weeks. I’d say the process was fairly typical to other similar positions.
Interview questions [1]
Question 1
Why are you interested in Planet Fitness specifically
Member Service Representative applicants have rated the interview process at Planet Fitness with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 62% positive. To compare, the company-average is 66.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Member Service Representative roles take an average of 8 days to get hired, when considering 97 user submitted interviews for this role. To compare, the hiring process at Planet Fitness overall takes an average of 9 days.
Common stages of the interview process at Planet Fitness as a Member Service Representative according to 97 Glassdoor interviews include:
One on one interview: 35%
Phone interview: 15%
Drug test: 10%
Background check: 10%
Skills test: 9%
Presentation: 7%
Personality test: 5%
IQ intelligence test: 4%
Group panel interview: 3%
Other: 1%
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