I applied in-person. The process took 3 days. I interviewed at Planet Fitness (Laurel, MD) in May 2014
Interview
The hiring process was very easy. I submitted the application one day and got an interview a few days later. My inter was only with one persona and he was very enthusiastic. This took a lot of pressure about me and made the interview exciting and fun.
Interview questions [1]
Question 1
They asked what i was interested in. Why i was interested in this position. How i learned about the company. They tend to ask basic and you dont have to be fit to get the position seeing as how most people who come to planet fitness arent fit.
I applied in-person. I interviewed at Planet Fitness (Meridian, MS) in Jan 2026
Interview
Easy interview with the basic questions, such as “tell me about yourself”, “how do you handle difficult customers”, “have you ever worked in a gym setting before”. Very laid back and to the point
I interviewed at Planet Fitness (Cape Girardeau, MO)
Interview
Basic interview process. First they called me and asked me what is a good time to come in. I Interviewed with General Manager first. Then I interviewed with the Assistant General Manager. They were very welcoming offering me a water and gave me a tour of the facility.
Smooth and easy process. There is not intimidation throughout the interview and the company is seeking out flexible workers to fill in their spots. The company is more so looking for college students
Customer Service Representative applicants have rated the interview process at Planet Fitness with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 66.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 38 user submitted interviews for this role. To compare, the hiring process at Planet Fitness overall takes an average of 9 days.
Common stages of the interview process at Planet Fitness as a Customer Service Representative according to 38 Glassdoor interviews include:
One on one interview: 37%
Background check: 13%
Skills test: 13%
Drug test: 10%
Phone interview: 6%
Personality test: 6%
Presentation: 6%
IQ intelligence test: 5%
Group panel interview: 2%
Other: 2%
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