Is it hard to get hired as a Customer Service (CSR) at Planet Fitness?

Customer Service (CSR) applicants have rated the interview process at Planet Fitness with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 66.8% positive. This is according to Glassdoor user ratings.

How long does it take to get hired as a Customer Service (CSR) at Planet Fitness?

Candidates applying for Customer Service (CSR) roles take an average of 7 days to get hired, when considering 38 user submitted interviews for this role. To compare, the hiring process at Planet Fitness overall takes an average of 9 days.

Where can I find Planet Fitness interview experiences by job title?

Member Service Representative (535) ; Front Desk Associate (505) ; Front Desk Receptionist (372) ; Front Desk (342) ; Customer Service Representative (322) ; General Manager (272) ; Assistant Manager (265) ; Member Services Representative (138) ; Personal Trainer (134) ; Front Desk Agent (123) ; Manager (96) ; Club Manager (94) ; Sales Associate (88) ; Fitness Trainer (79) ; Fitness Instructor (74)

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Planet Fitness

Planet Fitness Customer Service (CSR) interview questions

based on 42 ratings - Updated Jul 1, 2026

Easy interview difficulty

Very positive interview experience

How others got an interview

71%
Applied online
Applied online
24%
In Person
In Person
3%
Recruiter
Recruiter
3%
Employee Referral
Employee Referral

Interview search

42 interviews

Customer Service Representative Interview

Apr 8, 2024

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied in-person. The process took 2 days. I interviewed at Planet Fitness in Jan 2021

Interview

Above average interview. The employer must have reliable and hard working employees. Multitasking is a must with quick job completion during work hours. (Cleaning is the most important role for this job)

Interview questions [1]

Question 1

Do you like routines within your work environment?

1 Answer

Customer Service Representative Interview

Sep 14, 2023

Anonymous Interview Candidate

No offer

Neutral experience

Easy interview

Application

I interviewed at Planet Fitness

Interview

The interview process was a basic interview asking why I was interested in working in customer service and training at planet fitness. Casual and non stressful. I felt comfortable and at ease during the entire phone interview process even thoigh i did not get an offer.

Interview questions [1]

Question 1

What I want to see doing in 5 years

Answer question

Customer Service Representative (CSR) Interview

Sep 3, 2023

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied online. The process took 3 days. I interviewed at Planet Fitness (Laramie, WY) in Jan 2022

Interview

Casual and informative. Allowed my in person interview to help explain all my employment gaps. Really listened and took the time to explain any questions I had. Not stressful at all.

Interview questions [1]

Question 1

Tell me why you want to work here instead of a different gym?

Answer question

Viewing 6 - 10 of 42 Interviews

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Planet Fitness interviews Planet Fitness Customer Service (CSR) interviews

Planet Fitness

Planet Fitness Customer Service (CSR) interview questions

Easy interview difficulty

Very positive interview experience

How others got an interview

Interview search

Customer Service Representative Interview

Customer Service Representative Interview

Customer Service Representative (CSR) Interview

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Planet Fitness interviews FAQs

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