Three round process. Round one involved choosing two typical ticket scenarios and answering the customer's question(s) using the same online resources the customer has access to. You also include a cover letter and a resume. If you make it past the first round they send you an assignment that taking over the communicating with a customer after another customer support team member interacted with them and it didn't end well. There are two of these and you need to do both. If you make it to the third round you make it to an actual interview.
Interview questions [1]
Question 1
How would you pick up where this customer support team member left off?
Customer Support applicants have rated the interview process at Planning Center with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
