The interview was good. The person who interviewed me was friendly and professional and they asked good questions. On time and respectful of time. Many interviews required along with mini projects which seemed a little excessive but it also seemed like a good job so worth it in the end.
Interview questions [1]
Question 1
What attracted you to the job with planning center?
I applied online. I interviewed at Planning Center in May 2026
Interview
Round 1: Apply directly via Greenhouse, including 9 open-ended questions
Round 2: Project "Homework" round: 3 parts
Bonus: Reference request
Round 3: Final interview with three members of the support team
Lovely process. Enjoyed each person I interacted with, and the communication throughout was stellar.
Interview questions [1]
Question 1
Tell us about a time you had to manage a high-pressure or time-sensitive situation at work. What was the situation, how did you respond, and what was the outcome?
I applied online. I interviewed at Planning Center
Interview
I found the interview process to be extremely disrespectful of candidates’ time, considering the fact that the written assignment for round 2 literally took me 3 hours, but then they sent a scripted impersonal rejection email saying they couldn’t provide individual feedback due to the high volume of applicants. I found this extremely inconsiderate.
Interview questions [1]
Question 1
Answer these two example tickets with 5 questions total
Customer Support Agent applicants have rated the interview process at Planning Center with 3.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Agent roles take an average of 35 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Planning Center overall takes an average of 24 days.
Common stages of the interview process at Planning Center as a Customer Support Agent according to 4 Glassdoor interviews include: