Customer Service Representative applicants have rated the interview process at Primerica with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 44% positive. To compare, the company-average is 45.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 19 user submitted interviews for this role. To compare, the hiring process at Primerica overall takes an average of 5 days.
Common stages of the interview process at Primerica as a Customer Service Representative according to 19 Glassdoor interviews include:
One on one interview: 31%
Background check: 15%
Phone interview: 15%
Drug test: 13%
Skills test: 10%
Group panel interview: 5%
Presentation: 5%
IQ intelligence test: 3%
Personality test: 3%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. The process took 1 day. I interviewed at Primerica in Jul 2016
Interview
I didn't feel like it was an interview. I felt like it was a sales pitch disguised as an interview. Initially when I got the call and accepted the interview, I was told it was not a sales position. Surprise, that's exactly what it was. I'm not sure what I had expected. We spent a brief 5 minutes discussing my background and the rest of the time was the recruiter explaining their services to me. He went into great detail at each step and told me that this is how he sells this stuff to customers. So in other words, I spent 2 hours listening to a sales pitch. He made sure I understood why their services are top notch. I honestly felt like a customer the entire time. Even the resume and suit jacket didn't make it feel like an interview. This is a pyramid scheme nonetheless. They might try to justify this to you too by showing you how every company is actually a pyramid scheme based on your knowledge of what it is. I was very ready to go 30 minutes into it. As we were leaving, the director of the location caught up with us and talked an additional 30 minutes about nothing in particular. I also needed to use the restroom but decided against it in case they decided to talk to me for another minute since they escort their guests out the door. As you can tell, I was very fed up with them at that point. When I received a follow up call from the same recruiter the next week, I declined the position and what happened? I got the whole "Are you interested in any of our products as a customer?" and "So you don't want to help you and your family save $xxxxx with our free analysis?" No thanks.
I applied through a recruiter. The process took 2 days. I interviewed at Primerica (Winder, GA) in Aug 2025
Interview
You have a personal interview and then you must attend a webinar that has other guests on it. Then you must fund 125$ to get your personal Rep ID, but can be refunded after you complete your 90 days of training.
I applied in-person. The process took 1 day. I interviewed at Primerica (Dublin, OH) in Feb 2025
Interview
Positive experience but a little pushy at times. Gets referrals to call and recruit. If you are into sales, might be a good role for you. If you're ok with constant no's, this might be the role for you.
I applied in-person. The process took 1 day. I interviewed at Primerica (North York, ON) in Jan 2025
Interview
I applied for a job through a job board but decided not to attend the interview (Toronto - North York, ON). I wanted to show respect by informing the lady that I would not be attending the interview. However, the lady responded in a very impolite manner.
I recommend not attending this interview and applying for this job.