I applied online. The process took 2 weeks. I interviewed at Princess Cruises (Seattle, WA) in Jul 2012
Interview
First we did a computer skills / common sense quiz, then I participated in a group interview, a phone interview and 3 individual interviews. In total it took approximately 10 hours over a two week time period. For the most part everyone asked the same questions, they were all very nice and apologized for the convoluted process.
Interview questions [1]
Question 1
One question they asked me was, "How would you overcome objection in a sales environment?"
I applied online. The process took 1 week. I interviewed at Princess Cruises
Interview
Interview started with a few questions from HR rep, followed by customer service test on computer, then interview with 2 department sups, ended with listening in on a reps calls. All of this was done on one day, spent way more time in the office than I had expected, They did validate my parking.
Customer Service/Reservations applicants have rated the interview process at Princess Cruises with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 75.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service/Reservations roles take an average of 9 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Princess Cruises overall takes an average of 36 days.
Common stages of the interview process at Princess Cruises as a Customer Service/Reservations according to 4 Glassdoor interviews include:
One on one interview: 31%
Group panel interview: 23%
Skills test: 15%
Phone interview: 15%
Background check: 8%
IQ intelligence test: 8%
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