I applied online. The process took 3 weeks. I interviewed at Princess Cruises (Santa Clarita, CA) in Feb 2017
Interview
Surprisingly lengthy interview process. Online application, followed by video interview, followed by interview at headquarters (3 hours!). Very surprised at the length of the interview and hiring process and disappointed to only be offered $10.50/hr and the worst shift of nights and weekends (the latter of which you only learn at the last minute).
Interview questions [1]
Question 1
Via email I was asked to research a cruise I'd like to take. At the interview they asked me details about it.
I applied online. The process took 4 weeks. I interviewed at Princess Cruises (Santa Clarita, CA)
Interview
Participated in a mini-group virtual interview. Was asked 3 questions about my work history/experience. Very friendly, very comfortable. Moved onto 1 on 1 virtual interview. Was asked a little more about my employment history and experience. Moved onto simulated call center test. Took about 45 minutes, answering simulated customer calls. Moved onto a final virtual interview with some very kind women. Was sent a link via email to complete some background questions on my original online application. The whole process from application to job took about a month. My advice, be prepared with your answers, dress appropriately, but relax, they are very friendly people.
Interview questions [1]
Question 1
Give us an example of how you reached a difficult sales goal or made a difficult sale.
Work At Home Telephone Customer Service Representative applicants have rated the interview process at Princess Cruises with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 75.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Work At Home Telephone Customer Service Representative roles take an average of 26 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Princess Cruises overall takes an average of 36 days.
Common stages of the interview process at Princess Cruises as a Work At Home Telephone Customer Service Representative according to 2 Glassdoor interviews include:
One on one interview: 25%
Presentation: 25%
Drug test: 25%
Group panel interview: 13%
IQ intelligence test: 13%
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