Very easy and friendly interview. They asked a few questions. Wanted to know whether I was a good fit for the job. Walked through several scenarios of a typical representative’s call, and how I would handle it. Discussed starting salary for the position, and what shifts they had available. They talked about company perks and benefits. Also talked about employee parking and amenities available nearby. They hired me on the spot.
Interview questions [1]
Question 1
Past employment history. What hours I was willing to work. What qualified me to apply for the job. Have I had any customer service experience.
I interviewed at Princess Cruises (Southampton, England)
Interview
The interview process at Princess was very smooth. I was made to feel welcome from start to finish and questions relating to the tourism and travel sector in addition to future career ambitions.
Interview questions [1]
Question 1
Interview questions revolved around future goals and previous working experience.
I applied online. I interviewed at Princess Cruises
Interview
Online application, video montage, group presentation where they discuss pay and hours, one on one, background check, simulation test. The process takes about 3 weeks and everything is done via email.
Reservations Agent applicants have rated the interview process at Princess Cruises with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 75.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Reservations Agent roles take an average of 7 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Princess Cruises overall takes an average of 36 days.
Common stages of the interview process at Princess Cruises as a Reservations Agent according to 3 Glassdoor interviews include:
Group panel interview: 100%
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