I applied through an employee referral. I interviewed at Princess Cruises (Pembroke Pines, FL) in Feb 2024
Interview
It was great I experience a lot of things in the interview and learn a lot I’ll like to do the same with the company, they asks me questions like how would I handle this situation if I have the job how would I speak to a customer if they outburst.
I applied online. I interviewed at Princess Cruises (Bloomingdale, IL)
Interview
It was via zoom . There were two interviews second intveurr was with two managers . First was hiring supervisor . The staff was friendly interviewe process was pretty easy
Interview questions [1]
Question 1
Describe a time you helped a customer. What is you’re strength and weakness
It felt like a time share presentation. Didn't stick around long enough I had heard enough.
It wasn't for me .....hi pressure sales for minimum wage? Your kidding! Wasn't what their ad implies.
Interview questions [1]
Question 1
I didn't stay long enough for the interview I could see it was not for me. I am not a used car sales personality.
Customer Service Representative applicants have rated the interview process at Princess Cruises with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 75.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 180 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Princess Cruises overall takes an average of 36 days.
Common stages of the interview process at Princess Cruises as a Customer Service Representative according to 4 Glassdoor interviews include:
Drug test: 20%
Group panel interview: 20%
Skills test: 10%
Phone interview: 10%
IQ intelligence test: 10%
Personality test: 10%
Presentation: 10%
One on one interview: 10%
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