Ramp Enterprise Customer Success Manager interview questions

I was contacted by Ramp for the Enterprise Customer Success Manager position. I found it unexpected that the initial screening interview was conducted solely through video recording, lacking any human interaction. Customer Success revolves around personal connections, so it was surprising that the first "interview" took place via an application requiring candidates to record a brief 3-minute video introducing themselves, outlining their experience, and expressing their interest in joining Ramp. I believe 3 minutes is insufficient to truly grasp someone's character, let alone comprehend their extensive background and motivations. It's unfortunate that my decade-long success in Customer Success was reduced to a very impersonal recruitment process.