Customer Success Manager applicants have rated the interview process at ReliaQuest with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 57.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 17 days to get hired, when considering 14 user submitted interviews for this role. To compare, the hiring process at ReliaQuest overall takes an average of 25 days.
Common stages of the interview process at ReliaQuest as a Customer Success Manager according to 14 Glassdoor interviews include:
Phone interview: 16%
Presentation: 14%
Group panel interview: 12%
Personality test: 12%
Skills test: 12%
Background check: 11%
One on one interview: 9%
IQ intelligence test: 7%
Drug test: 5%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. The process took 2 weeks. I interviewed at ReliaQuest (Tampa, FL) in Feb 2022
Interview
First interview was a screening interview with an in-house recruiter. Next, I had a follow-up with the same recruiter, going more in-depth about experience. Then there was an interview with two customer success managers, reviewing experience a little more, as well as making sure it was a good culture fit.
And finally, I interviewed with several managers in CS. During this interview, I gave a presentation on GreyMatter, and then had an in-depth discussion about the role and culture fit. All of the interviews were over Microsoft Teams. Everyone was professional, asked great questions, and took the time to answer each of my questions. It was a very positive experience overall.
Interview questions [1]
Question 1
Describe feedback that you've received and how you applied it to improve.
Four rounds: phone screening, video interview, on-site, and presentation. The on-site interview felt unorganized and the two employees chatting with me shared that it was thrown on their schedule last minute. I felt that they were judging me more than interviewing me.
did not seem serious about looking to hire HR rep just needed to fill time, missed our initial call and didnt get back to me until two weeks later saying they are not moving forward with no specific reason
I applied online. I interviewed at ReliaQuest (Tampa, FL) in May 2025
Interview
The interview was very surface level. The recruiter asked basic interview questions but seemed to be going through the motions. When asked specific questions about the role she didn’t seem to know enough about it to answer it clearly.
Interview questions [1]
Question 1
Tell me specifically how your current role translates to this?